Important Information

Terms & Conditions

These terms and conditions set out the basis on which Roberta’s Bridal supplies its services to customers.

The Customer’s attention is particularly drawn to the provisions of clause 7.

1. Interpretation

1.1 Definitions

Advertising Regulations: means any present or future applicable code of practice, adjudication, decision, guideline, direction or rule of any Advertising Regulator and includes any applicable modification, extension or replacement thereof in force from time to time.

Business Day: a day other than a Saturday, Sunday or public holiday in England when banks in London are open for business.

Charges: the charges payable by the Customer for the supply of the Services in accordance with clause 5.

Commencement Date: has the meaning set out in clause 2.2.

Conditions: these terms and conditions as amended from time to time in accordance with clause 14.5.

Contract: the contract between Roberta’s Bridal and the Customer for the supply of Services in accordance with these Conditions.

Control: shall be as defined in section 1124 of the Corporation Tax Act 2010, and the expression change of Control shall be construed accordingly.

Customer: the person or firm who purchases Services from Roberta’s Bridal.

Customer Default: has the meaning set out in clause 4.2.

Deliverables: means the posters and any other advertising material intended for display in a physical copy format.

Intellectual Property Rights: patents, rights to inventions, copyright and related rights, trade marks, business names and domain names, rights in get-up, goodwill and the right to sue for passing off, rights in designs, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how), and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world.

Order: the Customer’s order for Services as set out in the Customer’s purchase order form.

Services: the services, including the Deliverables, supplied by Roberta’s Bridal as set out in the Specification.

Specification: the description or specification of the Services provided in writing by Roberta’s Bridal.

1.2 Interpretation

A reference to a statute or statutory provision is a reference to it as amended or re-enacted. A reference to a statute or statutory provision includes any subordinate legislation made under that statute or statutory provision, as amended or re-enacted.
Any phrase introduced by the terms including, include, in particular or any similar expression, shall be construed as illustrative and shall not limit the sense of the words preceding those terms.
A reference to writing or written includes email.

2. Basis of Contract

2.1 The Order constitutes an offer by the Customer to purchase Services in accordance with these Conditions.

2.2 The Order shall only be deemed to be accepted when Roberta’s Bridal issues written acceptance of the Order at which point and on which date the Contract shall come into existence (Commencement Date).

2.3 Any samples, drawings, descriptive matter or advertising issued by Roberta’s Bridal, and any descriptions or illustrations contained in Roberta’s Bridal’s brochures or website, are issued or published for the sole purpose of giving an approximate idea of the Services described in them. They shall not form part of the Contract or have any contractual force.

2.4 These Conditions apply to the Contract to the exclusion of any other terms that the Customer seeks to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.

2.5 Any quotation given by Roberta’s Bridal shall not constitute an offer, and is only valid for a period of 14 Business Days from its date of issue.

3. Supply of Services

3.1 Roberta’s Bridal shall supply the Services to the Customer in accordance with the Specification in all material respects.

3.2 Roberta’s Bridal shall use all reasonable endeavours to meet any performance dates specified in the Specification, but any such dates shall be estimates only and time shall not be of the essence for performance of the Services.

3.3 Roberta’s Bridal shall have the right to make any changes to the Services which are necessary to comply with any applicable law or safety requirement, or which do not materially affect the nature or quality of the Services, and Roberta’s Bridal shall notify the Customer in any such event.

3.4 Roberta’s Bridal warrants to the Customer that the Services will be provided using reasonable care and skill.

4. Customer’s Obligations

4.1 The Customer shall:

ensure that the terms of the Order and any information it provides in the Specification are complete and accurate;
co-operate with Roberta’s Bridal in all matters relating to the Services;
provide Roberta’s Bridal with such information and materials as Roberta’s Bridal may reasonably require in order to supply the Services, and ensure that such information is accurate in all material respects;
obtain and maintain all necessary licences, permissions and consents which may be required before the date on which the Services are to start;
comply with any additional obligations as set out in the Specification.

4.2 If Roberta’s Bridal’s performance of any of its obligations under the Contract is prevented or delayed by any act or omission by the Customer or failure by the Customer to perform any relevant obligation:

Roberta’s Bridal shall without limiting its other rights or remedies have the right to suspend performance of the Services until the Customer remedies the Customer Default, and to rely on the Customer Default to relieve it from the performance of any of its obligations to the extent the Customer Default prevents or delays Roberta’s Bridal’s performance of any of its obligations;
Roberta’s Bridal shall not be liable for any costs or losses sustained or incurred by the Customer arising directly or indirectly from Roberta’s Bridal’s failure or delay to perform any of its obligations as set out in this clause 4.2;
the Customer shall reimburse Roberta’s Bridal on written demand for any costs or losses sustained or incurred by Roberta’s Bridal arising directly or indirectly from the Customer Default.

5. Charges and Payment

5.1 Condition 5.2 shall apply if the Services are to be provided on a time-and-materials basis. Condition 5.3 and condition 5.4 shall apply if the Services are to be provided for a fixed price. The remainder of this condition 5 shall apply in either case.

5.2 Where the Services are provided on a time-and-materials basis:

the charges payable for the Services shall be calculated in accordance with Roberta’s Bridal’s standard daily fee rates as amended from time to time;
Roberta’s Bridal’s standard daily fee rates (as published from time to time) are calculated on the basis of an eight-hour day worked between 9.00am and 6.00pm on weekdays (excluding weekends and public holidays);
Roberta’s Bridal shall be entitled to charge it’s standard daily fee rate (as published from time to time) for each hour worked outside the hours referred to in condition 5.2(b) on a pro-rata basis;
Roberta’s Bridal shall invoice the Customer monthly in arrear for its charges for time, expenses and materials (together with VAT where appropriate) for the month concerned, calculated as provided in this condition 6. Each invoice shall set out the time spent and provide a detailed breakdown of any expenses and materials, accompanied by the relevant receipts.

5.3 Where the Services are provided for a fixed price the total price for the Services shall be the amount set out in the Specification. The total price shall be paid to Roberta’s Bridal in instalments as set out in the Specification on its achieving the corresponding milestone. All amounts due under this agreement shall be paid by the Customer to Roberta’s Bridal in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law). On achieving milestone, Roberta’s Bridal shall invoice the Customer for the charges that are then payable, together with expenses and the costs of materials (and VAT, where appropriate), calculated as provided in condition 6.4.

5.4 Any fixed price contained in the Specification excludes:

the cost of any licences, materials or services reasonably and properly provided by third parties required by Roberta’s Bridal for the supply of the Services. Such materials and third party services shall be invoiced by Roberta’s Bridal at cost;
VAT, which Roberta’s Bridal shall add to its invoices at the appropriate rate.

5.5 The Customer shall pay each invoice submitted to it by Roberta’s Bridal in full, and in cleared funds, within 14 days of receipt.

5.6 Without prejudice to any other right or remedy that Roberta’s Bridal may have, if the Customer fails to pay Roberta’s Bridal on the due date Roberta’s Bridal may:

charge interest on such sum from the due date for payment at the annual rate of 4% above the base lending rate from time to time of Barclays Bank plc, accruing on a daily basis and being compounded quarterly until payment is made, whether before or after any judgment;
suspend all Services until payment has been made in full.

5.7 Time for payment shall be of the essence of the Contract.

5.8 All payments payable to Roberta’s Bridal under the Contract shall become due immediately on termination of the Contract, despite any other provision. This condition is without prejudice to any right to claim for interest under the law, or any such right under the Contract.

5.9 Roberta’s Bridal may, without prejudice to any other rights it may have, set off any liability of the Customer to Roberta’s Bridal against any liability of Roberta’s Bridal to the Customer.

6. Intellectual Property Rights

6.1 All Intellectual Property Rights in or arising out of or in connection with the Services shall be owned by Roberta’s Bridal.

6.2 The Customer acknowledges that, in respect of any third party Intellectual Property Rights, the Customer’s use of any such Intellectual Property Rights is conditional on Roberta’s Bridal obtaining a written licence from the relevant licensor on such terms as will entitle Roberta’s Bridal to license such rights to the Customer. The Customer shall be responsible for any licence fees in relation to such third party Intellectual Property Rights.

6.3 All Deliverables prepared by Roberta’s Bridal and paid for by the Customer will be the Customer’s property but the Customer will not necessarily own the copyright(s) or other Rights in it.

6.4 Any design, copywriting, idea or code created for the client by Roberta’s Bridal, or any of its contractors, is licensed for use by the client on a one-time only basis and may not be modified, re-used, or re-distributed in any way or form without the express written consent of Roberta’s Bridal and any of its relevant sub-contractors.

6.5 All design work – where there is a risk that another party make a claim – should be registered by the client with the appropriate authorities prior to publishing or first use or searches and legal advice sought as to its use.

6.6 Roberta’s Bridal will not be held responsible for any and all damages resulting from such claims. Roberta’s Bridal is not responsible for any loss, or consequential loss, non-delivery of products or services, of whatever cause. The client agrees not to hold Roberta’s Bridal responsible for any such loss or damage. Any claim against Roberta’s Bridal shall be limited to the relevant fee(s) paid by the client.

7. Approvals and Authority

7.1 Any reference in this Agreement to the Customer’s “Written Approval” shall mean written approval by directors or employees of the Customer authorised to approve Roberta’s Bridal’s work (“Authorised Person”).

7.2 The Customer will notify Roberta’s Bridal in writing of any change to the Authorised Persons. Roberta’s Bridal shall not be responsible for any delay in the performance of the Services resulting from the unavailability of an Authorised Person to provide approval.

7.3 For the purposes of this Agreement Written Approval shall mean approval signified by:

any fax, letter or purchase order on the Customer’s notepaper bearing the signature of an Authorised Person;
oral approval given by an Authorised Person provided this is in circumstances where time does not permit Written Approval and the oral approval is confirmed within one Working Day by a fax, letter or purchase order in accordance with the preceding sub-clause;
e-mail emanating from the personal e-mail address of an Authorised Person.

7.4 Roberta’s Bridal shall obtain the Customer’s Written Approval of its Deliverables in draft format including but not limited to copy, layouts, artwork, and other facilities; and estimates or quotations of the cost of the various items of design and other services together with terms of payment.

7.5 The Customer’s Written Approval of the draft Deliverables will be Roberta’s Bridal’s authority to purchase production materials and prepare proofs. The Customer’s Written Approval of proofs will be the Agency’s authority to publish.

8. Amendments to Work in Progress

8.1 The Customer may request Roberta’s Bridal to cancel or amend any and all work in progress. Roberta’s Bridal will take all reasonable steps to comply with any such request provided that Roberta’s Bridal is able to do so within its contractual obligations to third party suppliers.

8.2 Customer needs to pay for work.

8.3 In the event of any such cancellation or amendment the Customer will reimburse Roberta’s Bridal for any charges or expenses incurred by Roberta’s Bridal to which Roberta’s Bridal is committed. The Customer shall also pay Roberta’s Bridal’s Charges covering the cancelled or amended Services as well as any charges imposed on Roberta’s Bridal by third parties arising from the cancellation or amendment.

9. Copyrights and Trademarks

9.1 By supplying text, images and other data to Roberta’s Bridal for inclusion in the client’s website or other medium, the client declares that it holds the appropriate copyright and/or trademark permissions. The ownership of such materials will remain with the client, or rightful copyright or trademark owner.

9.2 Any artwork, images, or text supplied and/or designed by Roberta’s Bridal on behalf of the client, will remain the property of Roberta’s Bridal and/or its suppliers in accordance with the Copyright, Designs and Patents Act 1988.

9.3 The client may request in writing from Roberta’s Bridal the necessary permission to use materials (for which Roberta’s Bridal holds the copyright) in forms other than for which it was originally supplied, and Roberta’s Bridal may, at its discretion, grant this. Such permission must be obtained in writing before it will allow any of the aforesaid artwork, images, text, or other data to be used.

9.4 By supplying images, text, or any other data to Roberta’s Bridal, the client grants Roberta’s Bridal permission to use this material freely in the pursuit of the design.

9.5 Should Roberta’s Bridal or the client supply an image, text, audio clip or any other file for use in a website, multimedia presentation, print item, exhibition, advertisement or any other medium believing it to be copyright and royalty free, which subsequently emerges to have such copyright or royalty usage limitations, the client will agree to allow Roberta’s Bridal to remove and/or replace the file on the site.

9.6 The client agrees to fully indemnify and hold Roberta’s Bridal free from harm in any and all claims resulting from the client in not having obtained all the required copyright, and/or any other necessary permissions.

10. Warranties and Indemnities

10.1 If there is an error in the Deliverables as published or publication is delayed or does not occur as planned, Roberta’s Bridal will not be liable unless this is caused by its default or neglect.

10.2 The Customer warrants that to the best of its knowledge information and belief all Customer Information supplied to Roberta’s Bridal before and during the Term will be accurate and not in any way contrary to English law.

10.3 Roberta’s Bridal warrants that having taken such legal advice and undertaken such searches as Roberta’s Bridal considers reasonably necessary, to the best of its knowledge and belief any Deliverables produced by Roberta’s Bridal as part of the Services will be original to its authors, has not been previously published in any form in the United Kingdom (the “UK”), will not infringe the copyright of any third party in the UK and will not contain anything obscene, blasphemous, libellous or otherwise unlawful in the UK other than as contained in any legal or other advice communicated to the Customer.

10.4 The Customer accepts full legal responsibility in respect of any Deliverables approved by it for publication and will indemnify Roberta’s Bridal in respect of any loss or liability, costs (including legal costs) or damages incurred as a result of any use of the Deliverables by the Customer for advertising purposes.

10.5 Roberta’s Bridal warrants that its personnel working on the Services are and shall be competent and suitable in every respect, whether as to qualifications, experience or otherwise, to perform the Services.

11. Limitation of Liability

The Customer’s attention is particularly drawn to this clause.

11.1 Nothing in the Contract shall limit or exclude Roberta’s Bridal’s liability for:

death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors;
fraud or fraudulent misrepresentation; or
any other liability which cannot be limited or excluded by applicable law.

11.2 Subject to clause 11.1, Roberta’s Bridal shall not be liable to the Customer, whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising under or in connection with the Contract for:

loss of profits;
loss of sales or business;
loss of agreements or contracts;
loss of anticipated savings;
loss of use or corruption of software, data or information;
loss of damage to goodwill;
any indirect or consequential loss.

11.3 Subject to clause 8.1, Roberta’s Bridal’s total liability to the Customer, whether in contract, tort, breach of statutory duty, or otherwise, arising under or in connection with the Contract shall be limited to the total Charges paid under the Contract.

11.4 The terms implied by sections 3 to 5 of the Supply of Goods and Services Act 1982 are, to the fullest extent permitted by law, excluded from the Contract.

11.5 This clause 8 shall survive termination of the Contract.

12. Termination

12.1 Without limiting its other rights or remedies, either party may terminate the Contract by giving the other party 1 months’ written notice.

12.2 Without limiting its other rights or remedies, either party may terminate the Contract with immediate effect by giving written notice to the other party if:

the other party commits a material breach of any term of the Contract and (if such a breach is remediable) fails to remedy that breach within 14 days of that party being notified in writing to do so;
the other party takes any step or action in connection with its entering administration, provisional liquidation or any composition or arrangement with its creditors (other than in relation to a solvent restructuring), being wound up, having a receiver appointed to any of its assets or ceasing to carry on business, or if the step or action is taken in another jurisdiction, in connection with any analogous procedure in the relevant jurisdiction;
the other party suspends, or threatens to suspend, or ceases or threatens to cease to carry on all or a substantial part of its business; or
the other party’s financial position deteriorates to such an extent that in the terminating party’s opinion the other party’s capability to adequately fulfil its obligations under the Contract has been placed in jeopardy.

12.3 Without limiting its other rights or remedies, Roberta’s Bridal may terminate the Contract with immediate effect by giving written notice to the Customer if:

the Customer fails to pay any amount due under the Contract on the due date for payment and remains in default not less than 7 days after being notified to make such payment; or
there is a change of Control of the Customer.

12.4 Without limiting its other rights or remedies, Roberta’s Bridal may suspend provision of the Services under the Contract or any other contract between the Customer and Roberta’s Bridal if the Customer becomes subject to any of the events listed in clause 12.2(b) to clause 12.2(d) or Roberta’s Bridal reasonably believes that the Customer is about to become subject to any of them, or if the Customer fails to pay any amount due under this Contract on the due date.

13. Consequences of Termination

On termination of the Contract for any reason:

the Customer shall immediately pay to Roberta’s Bridal all of Roberta’s Bridal’s outstanding unpaid invoices and interest and, in respect of Services supplied but for which no invoice has been submitted, Roberta’s Bridal shall submit an invoice, which shall be payable by the Customer immediately on receipt;
the Customer shall return any Deliverables which have not been fully paid for. If the Customer fails to do so, then Roberta’s Bridal may enter the Customer’s premises and take possession of them. Until they have been returned, the Customer shall be solely responsible for their safe keeping and will not use them for any purpose not connected with this Contract;
the accrued rights, remedies, obligations and liabilities of the parties as at expiry or termination shall be unaffected, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination or expiry; and
clauses which expressly or by implication survive termination shall continue in full force and effect.

14. General

14.1 Force majeure. Neither party shall be in breach of this Contract nor liable for delay in performing, or failure to perform, any of its obligations under this Contract if such delay or failure result from events, circumstances or causes beyond its reasonable control.

14.2 Assignment and other dealings.

Roberta’s Bridal may at any time assign, transfer, mortgage, charge, subcontract or deal in any other manner with all or any of its rights under the Contract and may subcontract or delegate in any manner any or all of its obligations under the Contract to any third party or agent.
The Customer shall not, without the prior written consent of Roberta’s Bridal, assign, transfer, mortgage, charge, subcontract, declare a trust over or deal in any other manner with any or all of its rights or obligations.

14.3 Confidentiality.

Each party undertakes that it shall not at any time during the Contract, and for a period of five years after termination of the Contract, disclose to any person any confidential information concerning the business, affairs, customers, clients or suppliers of the other party, except as permitted by clause 14.3(b).
Each party may disclose the other party’s confidential information:

to its employees, officers, representatives, subcontractors or advisers who need to know such information for the purposes of carrying out the party’s obligations under the Contract. Each party shall ensure that its employees, officers, representatives, subcontractors or advisers to whom it discloses the other party’s confidential information comply with this clause 14.3;
as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.

14.3(c) Neither party shall use the other party’s confidential information for any purpose other than to perform its obligations under the Contract.

14.3(d) Anything that it is the public domain is not Roberta’s Bridal’s responsibility and not covered by this clause.

14.4 Entire agreement.

This agreement constitutes the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.
Each party agrees that it shall have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in this agreement. Each party agrees that it shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.

14.5 Variation. No variation of the Contract shall be effective unless it is in writing and signed by the parties (or their authorised representatives).

14.6 Waiver. A waiver of any right or remedy is only effective if given in writing and shall not be deemed a waiver of any subsequent breach or default. A delay or failure to exercise, or the single or partial exercise of, any right or remedy shall not:

waive that or any other right or remedy;
prevent or restrict the further exercise of that or any other right or remedy.

14.7 Severance. If any provision or part-provision of the Contract is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of the Contract.

14.8 Notices.

Any notice or other communication given to a party under or in connection with the Contract shall be in writing, addressed to that party at its registered office or such other address as that party may have specified to the other party in writing in accordance with this clause, and shall include proof of delivery.
A notice or other communication shall be deemed to have been received: if delivered personally, when left at the address referred to in clause 14.8(a); if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second Business Day after posting; if delivered by commercial courier, on the date and at the time that the courier’s delivery receipt is signed; or, if sent by email, one Business Day after transmission.
The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.

14.9 Third parties. No one other than a party to the Contract shall have any right to enforce any of its terms.

14.10 Governing law. The Contract, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by, and construed in accordance with the law of England and Wales.

14.11 Jurisdiction. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with the Contract or its subject matter or formation.